Although the settings are set to save authentication information, the problem is that the user is prompted to enter the user password in the iPhone's GPA environment.
206
Created On 07/01/25 02:38 AM - Last Modified 10/17/25 20:46 PM
Symptom
- Settings are enabled to save the authentication information on iPhone's GlobalProtect App.
- The user is still prompted for password.
- The following messages are seen in the logs.
Agent.log
.855 GlobalProtect[1912:576679] Info : (GPConnectionManager.mm:265) The configuration: save password with bio is NOT valid, regard it as save username only
.855 GlobalProtect[1912:576679] Info : (GPConnectionManager.mm:437) Saving empty username, empty password to VPN profile
PanGPS.log:
P1914-T4611 06/30/2025 09:19:39:507 Debug(9728): ----Portal Login starts----
P1914-T4611 06/30/2025 09:19:39:507 Debug(9719): Failed to get portal user password.
P1914-T4611 06/30/2025 09:19:39:507 Debug(8730): User name for cached portal confg: user1
Environment
- GP Agent: 6.1.8
- iOS 18.2
Cause
Software issue.
Resolution
- This has been fixed under GPC-23347 in App versions 6.1.9.
- Upgrade to the 6.1.9 version or higher will fix the issue.
Additional Information
N/A