User IP mapping shows "unknown" for a User Connected via GlobalProtect.

• User IP mapping is "unknown" for a user that is connected to the GlobalProtect Gateway.
• The command "show user ip-user mapping ip <ip address>" displays user as "unknown".
• "show session id <id>" matching the IP address of source/destination also display the user as "unknown".
• "show log userid" displays the username displayed correctly.

• Palo Alto Firewalls
• Prisma Access Firewalls
• Supported PAN-OS

Software Issue.

1. The issue is resolved under PAN-225963.
2. The issue is resolved in the PAN-OS versions below.
   • 11.1.0, 
   • 11.0.5,
   • 11.2.0,
   • 10.2.8,
   • 10.1.14,
   • 11.0.7,
   • 10.1.13-h1
3. Upgrade to the above versions or later will resolve the issue.

n/a