Configurations in Mobile Users are not applied in the partial commit, but it could be applied for Remote Networks.

Configurations in Mobile Users are not applied in the partial commit, but it could be applied for Remote Networks.

477
Created On 05/28/25 01:27 AM - Last Modified 10/29/25 21:50 PM


Symptom


  • Partial commit is performed.
  • When using  "Commit and Push" for Mobile Users configurations, selecting "Commit And Push Changes Made by (Admin name)", the configurations are not seen in "Preview Changes".
  • Poceeding with "Commit and Push" will be successful without any errors. But the edited area is not pushed and reflected on Cloud side.
    preview_changes  
  • For example, if you configure domain configurations located below in Panorama, the configuration does not reflect.
    PANORAMA > Cloud Services > Configuration > Mobile Users - GlobalProtect > Onboarding > Network Services
  • When configuring the same in Remote Networks, no issue is seen.


Environment


  • Panorama-managed Prisma Access(SASE)
  • Mobile Users


Cause


Software Issue.



Resolution


Use the following workarounds to avoid this issue.

  1. The issue is under investigation by the engineering team.
  2. In the meantime, use one  the following workarounds to resolve the issue.
    • Perform ”Commit to Panorama" and "Push to Devices" separately.
    • Select "Commit And Push All Changes" when performing "Commit and Push".


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA1Ki000000TNGPKA4&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail