GlobalProtect restarts repeatedly after upgrading GlobalProtect App.
2686
Created On 05/01/25 08:18 AM - Last Modified 05/16/25 20:23 PM
Symptom
- Upgrading GlobalProtect App to version 6.2.3 or later causes the App to restart repeatedly.
- The Use Default Browser for SAML Authentication option is set to No. It is located below.
Network > GlobalProtect > Portals > <portal-config> > Agent <agent-config> > App > Use Default Browser for SAML Authentication - In PanGPA.log, the following logs can be observed.
(P18364-T17452)Dump (1373): 04/25/25 13:54:22:929 CPanSAMLView: GetInstallPathFromDisk c:\Program Files (x86)\Microsoft\EdgeWebView\Application\100.0.1185.36 (P18364-T17452)Debug(1255): 04/25/25 13:54:22:929 CPanSAMLView:: Install Path c:\Program Files (x86)\Microsoft\EdgeWebView\Application\100.0.1185.36 (P18364-T17452)Debug( 108): 04/25/25 13:54:22:929 get install path c:\Program Files (x86)\Microsoft\EdgeWebView\Application\100.0.1185.36 (P18364-T17452)Dump (1278): 04/25/25 13:54:22:929 CPanSAMLView: (SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft EdgeWebView) does not exist (P18364-T17452)Dump (1321): 04/25/25 13:54:22:929 CPanSAMLView: InstallLocation Not Found
Environment
- GlobalProtect App version 6.2.3 or higher
- Microsoft Windows
- SAML authentication
Cause
- In GlobalProtect version 6.2.3, the embedded browser framework has been upgraded to use WebView2.
- The corresponding Microsoft Edge WebView version is old or WebView2 version is not installed properly.
Resolution
- Install the latest Microsoft Edge WebView2.
- The workaround is to Change the Default Browser for SAML Authentication.