GlobalProtect status on Android devices is displaying incorrectly

GlobalProtect status on Android devices is displaying incorrectly

1015
Created On 04/29/25 00:46 AM - Last Modified 03/07/26 04:47 AM


Symptom


  • Android devices managed via MDM display an incorrect GlobalProtect connection status.
  • Status fields remain blank even when the device is successfully connected to the VPN Gateway.

Environment


  • Global Protect App
  • Android Mobile Device Management (MDM)

Cause


  • The 'headless_mode', activated via MDM configuration is preventing the GlobalProtect app from updating its UI.
  • This is leading to the blank status display.

Resolution


  1. Disable the headless mode from app configuration.
  2. The key headless_mode need to be turned off in MDM settings.

Additional Information


Install GlobalProtect for IOT on Android
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