Error message "Failed to upgrade Content package to version <unknown version>"

Error message "Failed to upgrade Content package to version <unknown version>"

3424
Created On 03/29/24 01:57 AM - Last Modified 06/26/24 21:59 PM


Symptom


  • System logs report "Failed to upgrade Content package to version <unknown version>".
34:19 medium   general        general 0  Failed to upgrade Content package to version <unknown version> <<<---!!!
34:05 info     general        general 0  Installed contents package: panupv2-all-contents-8825-8649.tgz
33:31 medium   general        general 0  Failed to upgrade Content package to version <unknown version> <<<---!!!
33:17 info     general        general 0  Installed contents package: panupv2-all-contents-8825-8649.tgz


Environment


  • Palo Alto Firewalls
  • Supported PAN-OS versions
  • Content update


Cause


  • No space left on the /opt/pancfg partition.
  • This is shown in the techsupport file under var/log/pan/paninstaller_content.log.
33:30 JST 2024    /dev/sda5       7.6G  7.6G     0 100% /opt/pancfg 
33:47 JST 2024    /dev/sda5       7.6G  5.5G  1.7G  77% /opt/pancfg
34:17 JST 2024    /dev/sda5       7.6G  7.6G     0 100% /opt/pancfg 
15:45 JST 2024    /dev/sda5       7.6G  5.6G  1.6G  78% /opt/pancfg
18:41 JST 2024    /dev/sda5       7.6G  5.6G  1.6G  79% /opt/pancfg
  • Similarly var/log/pan/upgradelog_err_content provides the space issue as well.
Installed contents package: panupv2-all-contents-8825-8649.tgz <<<---!!!
/bin/cp: error writing '/opt/pancfg/mgmt/updates/newcontent/threats/av/aho/all.fnc': No space left on device 
/bin/cp: failed to extend '/opt/pancfg/mgmt/updates/newcontent/threats/av/aho/all.fnc': No space left on device
/bin/cp: error writing '/opt/pancfg/mgmt/updates/newcontent/threats/000000.fnc': No space left on device
/bin/cp: failed to extend '/opt/pancfg/mgmt/updates/newcontent/threats/000000.fnc': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/vulnerability': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/apps': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/spyware': No space left on device
Failed to copy files to target  /opt/pancfg/mgmt/updates/newcontent /opt/pancfg/opt/content/update


Resolution


  1. Clear the disk space in the /opt/pancfg partition.
  2. If the issue persists or if the issue is unrelated to the disk space. Open a case with Support.


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000wo7cCAA&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail