Error message "Failed to upgrade Content package to version <unknown version>"
3424
Created On 03/29/24 01:57 AM - Last Modified 06/26/24 21:59 PM
Symptom
- System logs report "Failed to upgrade Content package to version <unknown version>".
34:19 medium general general 0 Failed to upgrade Content package to version <unknown version> <<<---!!!
34:05 info general general 0 Installed contents package: panupv2-all-contents-8825-8649.tgz
33:31 medium general general 0 Failed to upgrade Content package to version <unknown version> <<<---!!!
33:17 info general general 0 Installed contents package: panupv2-all-contents-8825-8649.tgzEnvironment
- Palo Alto Firewalls
- Supported PAN-OS versions
- Content update
Cause
- No space left on the /opt/pancfg partition.
- This is shown in the techsupport file under var/log/pan/paninstaller_content.log.
33:30 JST 2024 /dev/sda5 7.6G 7.6G 0 100% /opt/pancfg
33:47 JST 2024 /dev/sda5 7.6G 5.5G 1.7G 77% /opt/pancfg
34:17 JST 2024 /dev/sda5 7.6G 7.6G 0 100% /opt/pancfg
15:45 JST 2024 /dev/sda5 7.6G 5.6G 1.6G 78% /opt/pancfg
18:41 JST 2024 /dev/sda5 7.6G 5.6G 1.6G 79% /opt/pancfg
- Similarly var/log/pan/upgradelog_err_content provides the space issue as well.
Installed contents package: panupv2-all-contents-8825-8649.tgz <<<---!!!
/bin/cp: error writing '/opt/pancfg/mgmt/updates/newcontent/threats/av/aho/all.fnc': No space left on device
/bin/cp: failed to extend '/opt/pancfg/mgmt/updates/newcontent/threats/av/aho/all.fnc': No space left on device
/bin/cp: error writing '/opt/pancfg/mgmt/updates/newcontent/threats/000000.fnc': No space left on device
/bin/cp: failed to extend '/opt/pancfg/mgmt/updates/newcontent/threats/000000.fnc': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/vulnerability': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/apps': No space left on device
/bin/cp: cannot create directory '/opt/pancfg/mgmt/updates/newcontent/threats/spyware': No space left on device
Failed to copy files to target /opt/pancfg/mgmt/updates/newcontent /opt/pancfg/opt/content/updateResolution
- Clear the disk space in the /opt/pancfg partition.
- If the issue persists or if the issue is unrelated to the disk space. Open a case with Support.