GlobalProtect Tray icon showing as not connected when the App is connected

GlobalProtect Tray icon showing as not connected when the App is connected

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Created On 10/11/22 19:19 PM - Last Modified 08/10/24 02:44 AM


Symptom


  • Global Protect system tray icon shows as Not Connected while the global protect agent is actually connected.
            gp issue.png
 

Environment


  • GlobalProtect (GP) App
  • Windows Host

Cause


Issue on Windows.

Resolution


  1. Restart the "explorer.exe" process in the Windows host.
  2. Refer to the documentation on windows for the same. Here is one external link that provides the details.
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