Commit fails with error "configured bandwidth less than 500 Mbps" after cloud service plugin upgrade to version 3.1

Commit fails with error "configured bandwidth less than 500 Mbps" after cloud service plugin upgrade to version 3.1

492
Created On 09/28/22 15:43 PM - Last Modified 08/15/25 03:19 AM


Symptom


  • Upgrade cloud service plugin to version 3.1
  • Commit  fails with error  message below.
Tenant: %s has configured bandwidth less than 500Mbps, which is minimum bandwidth required for tenant. Failed Plugin validation.


Environment


  • Prisma Access with Remote Networks
  • Cloud Service plugin version 3.1 or later


Cause


  • Limit of 500Mbps was set in the legacy license, but was not enforced by the plugin until version 3.1.
  • With the new licensing model, the minimum bandwidth limit for Remote Networks is 200Mbps .
  • Issue is caused by legacy license still being loaded on Panorama, while license was migrated to the new model in the backend.


Resolution


  1. ​​​​​List the licenses installed on the Panorama using "request license info".
  2. Identify Prisma Access - legacy licenses which are called "GlobalProtect_Cloud_Service_for_Mobile_Users" and/or "GlobalProtect_Cloud_Service_for_Remote_Networks".
  3. Delete these Prisma Access  license on the Panorama using  "delete license key <name of the license>".
  4. Re-fetch the license using "request license fetch".
  5. Re-run the command "request license info" to confirm license is fetched.
  6. Verify that commit works.


Additional Information


  • Using the grep command will find the legacy license (grep pattern "Legacy License found" mp-log plugin_cloud_services.log).
  • Following entry in the log will confirm that issue is due to license mismatch.
License information can be found in plugin_cloud_services.log (less mp-log plugin_cloud_services.log).
2022-08-19 16:12:32.781 +0200 INFO: [validation] Legacy License found. Validating multi-tenants config


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