Commit fails with error "configured bandwidth less than 500 Mbps" after cloud service plugin upgrade to version 3.1
492
Created On 09/28/22 15:43 PM - Last Modified 08/15/25 03:19 AM
Symptom
- Upgrade cloud service plugin to version 3.1
- Commit fails with error message below.
Tenant: %s has configured bandwidth less than 500Mbps, which is minimum bandwidth required for tenant. Failed Plugin validation.
Environment
- Prisma Access with Remote Networks
- Cloud Service plugin version 3.1 or later
Cause
- Limit of 500Mbps was set in the legacy license, but was not enforced by the plugin until version 3.1.
- With the new licensing model, the minimum bandwidth limit for Remote Networks is 200Mbps .
- Issue is caused by legacy license still being loaded on Panorama, while license was migrated to the new model in the backend.
Resolution
- List the licenses installed on the Panorama using "request license info".
- Identify Prisma Access - legacy licenses which are called "GlobalProtect_Cloud_Service_for_Mobile_Users" and/or "GlobalProtect_Cloud_Service_for_Remote_Networks".
- Delete these Prisma Access license on the Panorama using "delete license key <name of the license>".
- Re-fetch the license using "request license fetch".
- Re-run the command "request license info" to confirm license is fetched.
- Verify that commit works.
Additional Information
- Using the grep command will find the legacy license (grep pattern "Legacy License found" mp-log plugin_cloud_services.log).
- Following entry in the log will confirm that issue is due to license mismatch.
2022-08-19 16:12:32.781 +0200 INFO: [validation] Legacy License found. Validating multi-tenants config
- After the license is re-fetched the entry will not be seen (check the entries after license is fetched using timestamp).
- Multitenancy Configuration Overview.