Error message “Device Id / Expiration has already been set on this License Authcode” when activating license on the firewall

Error message “Device Id / Expiration has already been set on this License Authcode” when activating license on the firewall

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Created On 09/23/22 14:57 PM - Last Modified 06/12/23 14:08 PM


Question


Error message “Device Id / Expiration has already been set on this License Authcode xxx ” when activating license on the firewall. Why does it happen and how to fix?

Image 2023. 03. 14. at 11.32 2.jpg


Environment


NGFW
Customer Support Portal


Answer


Error message “Device Id / Expiration has already been set on this License Authcode xxx" may appear if

  • the auth code is not synced properly in the License Database​​​​​​​

  • you are attempting to activate the renewal license (auth code) on the firewall

    Locate the email with auth codes sent to you.

- If the Description field contains the word “Renewal", this is the renewal auth code. Support Contract and feature license renewals do not need to be activated, therefore, there is no need to activate the auth code on CSP.
On the effective date of renewal the firewall automatically obtains the renewal license key.

- When the renewal period kicks in, retrieve the new license key on the device. 
 
If you get this error message when activating a net new license, contact Support
 


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