Creating a user with a public domain in CSP and Prisma Cloud
7180
Created On 08/03/22 10:09 AM - Last Modified 06/16/23 11:14 AM
Question
Will the public email address I use for my user ID in the Prisma Cloud Console also be allowed in the Customer Support Portal?
Environment
Prisma Cloud console
CSP
Answer
You can create a new user with a public domain on the fly with JIT Provisioning in the Prisma Cloud console, but the same user login cannot be used for the CSP.
If you need to add administrative users on Prisma Cloud to be pushed to CSP to create login credentials, you cannot use a public domain. The CSP does not allow user IDs with a public domain and the login will not be created.
A user attempting to log into the CSP with a public domain created in Prisma Cloud will see the following error message: "This account does not exist. Please check the email address entered."
Additional Information
See also:
Set up SSO Integration on Prisma Cloud
Add Administrative Users On Prisma Cloud
Creating a CSP login using a public domain email address