Cloud Identity Engine sync fail with Google Directory even though the test is successful

Cloud Identity Engine sync fail with Google Directory even though the test is successful

1193
Created On 07/29/22 20:11 PM - Last Modified 04/15/25 23:21 PM


Symptom


  • Cloud Identity Engine sync will fail with Google Directory even though the test is successful
  • Cloud Identity will show the error: "Sync failed due to some internal error. Action: Click Sync Now. If the problem persists, contact technical support."
screenshot showing the cie sync error
 

Environment


  • Cloud Identity Engine with Google Directory

Cause


  • It could be the permission issue for the administrator in the Google Admin console for the Cloud Identity Engine
  • If the special character (:,_)  is configured under the OU name, Google is not handling the special character properly which causes the sync to fail
screenshot for special character
 
 

Resolution


  1. Grant the necessary administrator permission in the Google Admin console for the Cloud Identity Engine. Follow document
  2. Remove the special character such as (:,_) from the OU name configuration in the Google Admin console
               screenshots for edited OU
 
 
 
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000wlCACAY&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail