What settings are required for seamless authentication during Portal configuration refresh event?

What settings are required for seamless authentication during Portal configuration refresh event?

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Created On 07/21/22 17:41 PM - Last Modified 07/19/23 23:30 PM


Question


  • Portal configuration refresh interval is used for GlobalProtect app to fetch any configuration changes applied to GlobalProtect Portal.
  • As this involves Portal authentication, what settings are required for seamless authentication for Portal configuration refresh event?

Environment


  • GlobalProtect Portal
  • GlobalProtect app

Answer


Portal configuration refresh event requires following settings for seamless authentication:
  1. Authentication override cookie set to accept on Portal
  2. Windows or macOS SSO
  3. Save User Credentials set to Yes
If any of the above settings are not set for LDAP, Radius, TACACS+ or Kerberos authentication, GlobalProtect app UI will be launched for users to provide their credentials whereas for SAML authentication, Authentication override cookie acceptance is a must
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