Check which platform version of the GP App is installed and being used on Windows 10/11 client OS?
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Created On 07/15/22 04:10 AM - Last Modified 08/22/25 20:48 PM
Objective
- GlobalProtect App for Windows has two versions:
- Regular client app installed using Windows MSI installer
- Universal Windows Platform (UWP) client app installed via Microsoft Store
- Users can install and use either the regular or the UWP version of the GlobalProtect App on Windows OS to connect with the GP Portal and Gateway.
- Firewall GP Portal or Gateway administrator wants to know who is using which version of the Windows GP App
Environment
- GlobalProtect App
- GlobalProtect App for UWP
- Windows 10
- Windows 11
Procedure
- Under GUI: Monitor > Logs > GlobalProtect
- Click the down-arrow on any column heading (e.g. RECEIVE TIME), select Columns, and enable Client Version, Client OS Version, Client OS columns
- Type the query filter: ( eventid eq portal-auth ) or ( eventid eq gateway-auth ) and hit enter
In the above example:
- The user1 successfully authenticated with the GP Portal (name: gp) and Gateway (name: GW) using the regular Windows GP App 5.2.10 version on Microsoft Windows 10 Client OS Version
- The user2 successfully authenticated with the GP Portal (name: gp) using the WindowsUWP GP App 5.2.8 version on Microsoft Windows UWP Desktop 10 Client OS Version