De-activating a VM-series firewall requires an API key to be configured on the firewall - Panorama
721
Created On 07/15/22 03:41 AM - Last Modified 03/26/26 21:31 PM
Symptom
- When Deactivating the VM from Panorama, the following message is seen.
- De-activating a VM-series firewall requires an API key to be configured on the firewall and the "Verify update Server Identity" check to he enabled. Please enable these configurations and try again.
- Even after configuring the API key on the firewall the same error is seen again.
Environment
- Panorama managed VM Firewalls
- Supported PAN-OS
- Deactivating the VM
Cause
Since deactivation is being attempted from Panorama, the key needs to be configured on the Panorama.
Resolution
- Configure the API key on the Panorama
- Ensure "Verify update Server Identity" is enabled under Setup > Services.
- This should resolve the issue.