PAN-OS Images gets removed after uploading a second image
3725
Created On 07/12/22 11:45 AM - Last Modified 12/02/24 16:29 PM
Symptom
- Manual upload of software images does not trigger the same behavior as when downloaded from the update server.
Environment
- Panorama software
- Device deployment software
- PAN-OS 8.1, 9.0, 9.1
Cause
The cause is that the software image meta-data is not loaded which causes two major issues:
- It forces customers to install a base image before they can install the desired maintenance release during a major version upgrade. This doubles the upgrade time since they are required to install two images instead of one.
- The software is not available for installation based on the version in the CLI and does not appear in the Device > Software, Panorama > Software, or Device Deployment > Software tables after uploading from the file
- Until PAN-OS version 10.0, we can only upload one manual image to the firewall.
Resolution
Install the uploaded PAN-OS image before installing the new one.
Additional Information
> show max-num-images will show the maximum number of deployment images the firewall can store but it doesn't apply to manual uploads of Panos images.