Unable to onboard Bundle 1 or Bundle 2 PAVM pay as you go (PAYG) firewalls to CDL.
5070
Created On 07/06/22 21:21 PM - Last Modified 09/09/24 20:39 PM
Symptom
- VM Firewall has the Logging license installed in "request license info"
admin@PA-VM> request license info
......
License entry:
Feature: PA-VM
Description: Standard VM-300
Authcode:
Expires: Never
Expired?: no
License entry:
Feature: Logging Service
Description: Device Logging Service
Authcode:
Expires: June 02, 2041
Expired?: no
Base license: PA-VM
Log Storage TB: 1
- Logging service reports no license, and fails certificate fetch - requiring license:
admin@PA-VM> request logging-service-forwarding status
Logging Service Licensed: No
admin@PA-VM > request logging-service-forwarding certificate fetch
Server error : Logging Service License not installed.
Install the license before fetching a certificate.
- Required SDB flag "cfg.lcaas-license" is missing; or reports as "None"
admin@PA-VM> show system state | match cfg cfg.lcaas
cfg.lcaas-connection-count: 5
cfg.lcaas-enabled: False
cfg.lcaas-orch-server-domain: ....paloaltonetworks.com
cfg.lcaas-orch-server-port: 444
cfg.lcaas-trial: False
Environment
- PA-VM firewalls
- PAN-OS 9.1 +
- Cortex Data Lake (CDL)
- Bring Your Own License (BYOL)
Cause
The fetched license is not installed.
Resolution
- Login to Customer Support Portal.
- Download the "Cortex Data lake" License.
- Click on Assets under Products.
- Search for the serial number of PA-VM with the CDL License.
- Use the down arrow button to expand the license information of the asset.
- Download the license under "Actions" column.
- Open file in a text editor and copy contents.
- Login to Firewall CLI.
> request license install [press enter]
(paste the information from a downloaded key)
[Press enter twice]
- Note: Ensure the PAYG firewall is registered in the CSP. Licenses are updated on the backend. You can not update PAYG FW with an Authcode.
Additional Information
- CDL is available for both BYOL and PAYG 9.1 and higher.
- For both AWS and Microsoft Azure, the licensing options are bring your own license (BYOL) and pay as you go/consumption-based (PAYG) subscriptions.
- BYOL: Any one of the VM-Series models, along with the associated Subscriptions and Support, are purchased via normal Palo Alto Networks channels and then deployed through your AWS or Azure management console.
- PAYG: Purchase the VM-Series and select Subscriptions and Premium Support as an hourly subscription bundle from the AWS Marketplace.
- Automatic Site License Activation on the PAYG VM-Series Firewalls (PAN-OS 10.X and above)
- Cannot Retrieve Licenses on PAYG PA-VM Instances
- How to Verify if you are on Bundle 1 or Bundle 2 (PA-VM-PAYG) under Public Cloud
- VM-Series for AWS and Azure Licensing considerations