Why do I get 'Page expired' error with Google Authenticator
15813
Created On 06/20/22 10:30 AM - Last Modified 06/09/23 13:26 PM
Question
Why do I get 'Page expired' error with Google Authenticator?
Environment
Mobile device
SSO Okta platform
CSP
Answer
All Palo Alto Networks platform are subject to Two-factor-authentication .
If you use Google Authenticator and you get the 'Page expired' error right after you enter the verification code, make sure the time is correctly synced on your Google Authenticator app.
To set the correct time:
- Go to “Settings” on mobile phone > General management > Date and Time
- Activate the “Automatic date and time” and reboot the device.
- Open Google Authenticator and click the “3 dots” button on right side of screen.
- Click “Settings” then “Time correction for codes”.
- Click “Sync now” to adjust date/time then “Okay”
Additional Information
See also: Two Factor Authentication for Customer Support Portal