Hub Portal > Device Associations with SCM error: "Failed to process. Please contact Customer Support for assistance."

• Login to the Hub Portal.
• Use the dropdown and select "Device Associations".
• Error message "Failed to process. Please contact Customer Support for assistance." as seen on some devices associated with the Strata Cloud Manager:

• Hub
• Device Association
• Strata Cloud Manager (SCM)

This error is seen when there are unreadable characters in the device name.

Also, this error may happen for a different reason. Please open a new Technical support case for internal investigation if required.

1. Login to the support portal.
2. Rename the device under Products > Assets.
3. Ensure the name to only include alphanumeric characters.
4. Then back to the Hub portal, Select the device and Remove all the associations.
5. Remove the device from the list.
6. Add the device again, and the new name should appear now.
7. Associate the device again with the products.