当内部网关无法访问时,GlobalProtect 应用程序显示内部已连接

当内部网关无法访问时,GlobalProtect 应用程序显示内部已连接

1539
Created On 02/18/25 21:04 PM - Last Modified 10/22/25 19:28 PM


Symptom


当无法访问内部网关时,客户会在 GP APP 上看到内部连接状态。



Environment


下一代防火墙
GP 应用程序 6.2.3
无心源性心脏病
仅配置了内部网关
故意阻断内部网关



Cause


This is expected behavior in these two scenarios:

3. Connect Method is user-logon ; Internal Gateways are configured , Internal Host detection is configured; detected that the device is internal but cannot connect to any of the internal gateways 4. Connect Method is user-logon ; Only Internal Gateways are configured , Internal Host detection is NOT configured; but cannot connect to any of the internal gateways

这些消息将显示在正常调试 PanGPS.log 中:

P31316-T17163 02/10/2025 22:01:56:870 Debug(7564): case 4. Connect method is user-logon ; Only Internal Gateways are configured , Internal Host detection is NOT configured; but cannot connect to any of the internal gateways

以下是这些场景的预期行为:

For 3 . Status should always show as internal . Error Reported on Status Tab that "Your device is internal but cannot connect to any of the configured gateways"
For 4 . Status should always show as internal . Error Reported on Status Tab that "Cannot connect to any of the configured gateways"


Resolution


预期行为。

检查 GP Apps 状态选项卡以获取更多信息。



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