GlobalProtect-App zeigt interne Verbindung an, wenn interne Gateways nicht erreichbar sind

GlobalProtect-App zeigt interne Verbindung an, wenn interne Gateways nicht erreichbar sind

763
Created On 02/18/25 21:04 PM - Last Modified 10/22/25 19:28 PM


Symptom


Der Kunde sieht den internen Status in der GP-App, wenn er interne Gateways nicht erreichen kann.



Environment


NGFW
GP App 6.2.3
Keine IHD
Nur interne GWs konfiguriert
Interne GWs absichtlich blockiert



Cause


This is expected behavior in these two scenarios:

3. Connect Method is user-logon ; Internal Gateways are configured , Internal Host detection is configured; detected that the device is internal but cannot connect to any of the internal gateways 4. Connect Method is user-logon ; Only Internal Gateways are configured , Internal Host detection is NOT configured; but cannot connect to any of the internal gateways

Diese Meldungen werden im normalen Debug-PanGPS.log angezeigt:

P31316-T17163 02/10/2025 22:01:56:870 Debug(7564): case 4. Connect method is user-logon ; Only Internal Gateways are configured , Internal Host detection is NOT configured; but cannot connect to any of the internal gateways

Dies ist das erwartete Verhalten für diese Szenarien:

For 3 . Status should always show as internal . Error Reported on Status Tab that "Your device is internal but cannot connect to any of the configured gateways"
For 4 . Status should always show as internal . Error Reported on Status Tab that "Cannot connect to any of the configured gateways"


Resolution


Erwartetes Verhalten.

Weitere Informationen finden Sie auf der Registerkarte „Status“ der GP-Apps.



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