LDAP group mapping fails to retrieve some users who are members of the group

LDAP group mapping fails to retrieve some users who are members of the group

383
Created On 02/14/25 12:45 PM - Last Modified 12/24/25 20:51 PM


Symptom


  • The AD security group "gpvpn" is configured with two members, "Test1" and "Test2":

  • The firewall can only fetch the user "Test1":

admin@Lab128-14-PA-1410> show user group name cn=gpvpn,cn=users,dc=pantac-88-82,dc=local
short name:  pantac-88-82\gpvpn
source type: ldap
source:      GM-Test
[1     ] pantac-88-82\test1


Environment


  • NGFW
  • Supported PANOS versions
  • Microsoft Active Directory
  • LDAP Group Mapping with Group Include List


Cause


  • The user "Test2" in AD doesn't have the permission "Read group membership" set to "Allow" for the "Authenticated Users" group:

  • This is found by enabling user-id debug logs and refresh of the group mapping
  • Thee logs confirm firewall not able to find the member "Test2": 


admin@Lab128-14-PA-1410> debug user-id on debug
debug level set to debug
admin@Lab128-14-PA-1410> debug user-id set ldap all
Debug level is debug
  Features:
    ldap    : basic detail

admin@Lab128-14-PA-1410> debug user-id refresh group-mapping all
group mapping 'GM-Test' in vsys1 is marked for refresh.

admin@Lab128-14-PA-1410> tail follow yes mp-log useridd.log
...
2025-02-14 01:45:59.276 -0800 debug: pan_ldap_ctrl_group_add_obj(pan_ldap_ctrl.c:583): can't find member 'cn=test2,cn=users,dc=pantac-88-82,dc=local' for group 'gpvpn'




Resolution


  1. Open Active Directory Users and Computers
  2. Open the Test2 user Properties
  3. Select the "Security" tab
  4. Select "Authenticated Users"
  5. Flag "Allow" for the permission "Read group membership"

 



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