Some logs like Traffic, Threat, or System are possibly not shown or become quite slow to be shown under MONITOR tab on Web Interface
4460
Created On 10/08/24 08:30 AM - Last Modified 02/19/25 22:23 PM
Symptom
- When ui-telemetry (cfg.features.ui-telemetry) is enabled, some logs like Traffic, Threat, or System are possibly not shown or become quite slow to be shown under MONITOR tab on Web Interface.
- The slowness tends to be caused when applying filters, but could happen when not using filters like below sample screenshot.
Environment
- PA-Series Next-Generation Firewalls
- Supported PAN-OS versions
- UI-Telemetry
Cause
Software Issue.
Resolution
- Disable the UI-Telemetry briefly.
- Confirm if the slowness is resolved.
- If yes, this issue has been addressed under PAN-241504 and fixed in 11.1 3 and 11.2.2 versions
- Upgrading to one of fixed versions will resolve the issue.
To Disable ui-telemetry, use the command below. This will not impact device telemetry.
> request ui telemetry disabled
To check the state of ui-telemetry, Use the command below. In this example the enabled state is shown.
> show system state | match cfg.features.ui-telemetry
cfg.features.ui-telemetry: { 'dependencies': [ ], 'enabled': True, 'schema-transform': False, }