Some logs like Traffic, Threat, or System are possibly not shown or become quite slow to be shown under MONITOR tab on Web Interface

Some logs like Traffic, Threat, or System are possibly not shown or become quite slow to be shown under MONITOR tab on Web Interface

4460
Created On 10/08/24 08:30 AM - Last Modified 02/19/25 22:23 PM


Symptom


  • When ui-telemetry (cfg.features.ui-telemetry) is enabled, some logs like Traffic, Threat, or System are possibly not shown or become quite slow to be shown under MONITOR tab on Web Interface.
  • The slowness tends to be caused when applying filters, but could happen when not using filters like below sample screenshot.

    Traffic Logs are not shown
 


Environment


  • PA-Series Next-Generation Firewalls
  • Supported PAN-OS versions
  • UI-Telemetry


Cause


Software Issue.



Resolution


  1. Disable the UI-Telemetry briefly.
  2. Confirm if the slowness is resolved.
  3. If yes, this issue has been addressed under PAN-241504 and fixed in 11.1 3 and 11.2.2 versions
  4. Upgrading to one of fixed versions will resolve the issue.

To Disable ui-telemetry, use the command below. This will not impact device telemetry.

> request ui telemetry disabled

To check the state of ui-telemetry, Use the command below. In this example the enabled state is shown.

> show system state | match cfg.features.ui-telemetry
cfg.features.ui-telemetry: { 'dependencies': [ ], 'enabled': True, 'schema-transform': False, }

 



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