How to open SFDC support ticket for CNGFW Azure under CSP

How to open SFDC support ticket for CNGFW Azure under CSP

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Created On 09/30/24 18:47 PM - Last Modified 05/21/25 02:19 AM


Objective


Detail Procedure in fling a support ticket for CNGFW for Azure under Customer Support Portal (CSP)

Environment


  • Cloud NGFW for Azure
  • Customer Support Portal (CSP)

Procedure


  1. Access Customer Support Portal (CSP) and click on Create a Technical Case link
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  1. Select your product as Cloud NGFW under Next-Generation Firewalls
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  1. Select your Asset based on Tenant ID/Serial number

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  1. Describe the issue and start date and go Next
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  1. Confirm the issue category and impact
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  1. Submit the additional information and file a ticket
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