Garbled file is rendered when user downloads file from DLP Azure evidence storage to view

• Enterprise DLP has been configured.
• When a detection occurs for non file type, a file will be displayed under Incidents tab. 
• When viewing the file by downloading ( “DLP Incidents > example incident > Data > Download”)  the file renders garbled content.
• The following pictures show an example of garbled file when viewed in text reader 
• Click on an example incident

• Click on Download file option

• View Downloaded file from any text reader

• Prisma Access(SASE)
• Strata(NGFW)
• Enterprise DLP
• Azure storage integrated with enterprise DLP

File contains non-text characters. Such files appear to be garbled when viewed in any text reader. 

1. Use Adobe reader, PDF reader or non-text reader to view the file. 
2. Please contact Technical Support if (1) does not help address the issue.