Import GlobalProtect Client Package operation does not start after clicking OK after selecting valid package under DEVICE>GlobalProtect Client>Upload

Import GlobalProtect Client Package operation does not start after clicking OK after selecting valid package under DEVICE>GlobalProtect Client>Upload

5839
Created On 08/26/24 05:59 AM - Last Modified 01/13/25 21:46 PM


Symptom


  • GlobalProtect Client Package upload started under Device > GlobalProtect Client >Upload > (select path) > Click "OK"
  • Nothing will happen on pressing OK.
    Result in PAN-OS 11.1.4-h1

Environment


  • PA-Series Next-Generation Firewalls
  • PAN-OS 11.1.3 or higher

Cause


An Web Interface specific issue.

Resolution


  1. The issue is resolved under PAN-265344 in PAN-OS 11.1.5 version.
  2. Upgrade of the PAN-OS will resolve the issue.

Workaround: Use one of the following commands as a workaround.

  1. scp import global-protect-client from <value> remote-port <1-65535> source-ip <ip/netmask>
  2. tftp import global-protect-client from <value> file <value> remote-port <1-65535> source-ip <ip/netmask>
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