Manually uploaded software is not visible on the GUI

Manually uploaded software is not visible on the GUI

14756
Created On 07/14/24 16:10 PM - Last Modified 07/17/24 02:20 AM


Symptom


  • PAN-OS software is manually uploaded to the firewall using GUI: Device > Software > Upload.
  • This uploaded software is not seen under GUI: Device > Software.
  • Configd.logs (less mp-log configd.log) reports "PanOS_xxxx already exists" message.
-0700 Warning: _pan_mgmtop_upload_handler(pan_ops_common.c:28417): Image PanOS_800-9.1.0 already exists
-0700 Warning: _pan_mgmtop_upload_handler(pan_ops_common.c:28417): Image PanOS_800-9.1.0 already exists


Environment


  • PaloAlto Firewalls
  • Supported PAN-OS
  • Upgrade

Cause


The PAN-OS version being uploaded is already present on the folder and possibly corrupted.

Resolution


  1. Delete the software version from CLI :
> delete software version <version>
  1. Manually upload the software image again.
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000scVtCAI&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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