<global-protect-portal-8443> should have the value 'GlobalProtect_Portal_8443 but it is [None]
1355
Created On 03/21/23 07:19 AM - Last Modified 06/24/25 04:35 AM
Symptom
- If you configure multiple GlobalProtect portals in a multitenant Prisma Access Panorama Managed multitenant deployment, committing changes on a per-username basis fails with the error:
- global-protect-portal-8443 should have the value "GlobalProtect_Portal_8443 but it is [None]"
Environment
- Panorama
- Prisma Access
Cause
- GUI uses op command to alter the configurations, the op command is executed by python code from the super user root.
- The UI can't log in with the root account, so the changes will show up as made by different users.
Resolution
Workaround
If you have enabled multiple GlobalProtect portals and have a Prisma Access multi-tenant deployment, perform Commit All commit operations instead of committing on a per-user basis.
-
In the event a commit-all shows the same error: Use the below steps to resolve the issue:
- Upgrade to the latest plugin.
- Disable multiportal.
- re-enable multiportal.
- commit operations instead of committing on a per-user basis.