Commit failure on the Panorama with Plugin validation error: onboarding exceeds the licensed amount

Commit failure on the Panorama with Plugin validation error: onboarding exceeds the licensed amount

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Created On 02/09/23 17:50 PM - Last Modified 05/23/25 02:17 AM


Symptom


  • Commit failure on the Panorama with Plugin validation error: onboarding exceeds the licensed amount
  • Cloud service plugin error snippet:
ERROR: [validation] Errors:
The number of remote_networks prisma access locations you have onboarded (7) exceeds the licensed amount (5) for tenant Solstad. Remove the prisma access locations or add more remote_networks locations to your license and retry the operation.
The number of mobile_users prisma access locations you have onboarded (102) exceeds the licensed amount (5) for tenant Solstad. Remove the prisma access locations or add more mobile_users locations to your license and retry the operation.


Environment


  • Prisma-Access
  • Cloud Services Plugin
  • Panorama
  • Multi-tenant setup


Cause


  • This issue is caused by the license unit allocation behavior
  • If less than 1000 units are allocated to subtenants, the  Local tenant limits are enforced. These local limits are:
    • Service locations: 5 (for MU and RN)
    • Service connections: 2
  • For Global limits, the units must be allocated 1000 to a subtenant. These Global limits are:
    • Service locations - Unlimited
    • Service connections: 5

 



Resolution


  1. Allocate more than 1000 MU units to access unlimited service connection locations
  2. Reduce service connection locations to maximum 2 locations
Refer to Step 7 of Multitenancy And Migrate The First Tenant


Additional Information


Prisma access license types.

Actions
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000saqfCAA&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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