Failed to check "xxxx" content upgrade info due to Unknown error

Failed to check "xxxx" content upgrade info due to Unknown error

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Created On 02/02/23 18:34 PM - Last Modified 04/29/23 03:47 AM


Symptom


  • Dynamic Updates fail with errors in system logs (show log system)
    • "Failed to check Content content upgrade due to Unknown error"
    • "Failed to check GPclient content upgrade due to Unknown error"
    • "Failed to check WildFire content upgrade due to Unknown error"
    • "Failed to check Antivirus content upgrade due to Unknown error"
ssystemlogs.PNG
  • Running "Check Now" using WebUI for Dynamic Updates (GUI: Device > Dynamic Updates > Check Now) display the same errors
  • Similarly using "Check Now" for Software Upgrades (GUI: Device > Software > Check Now), also shows the same errors
software.PNG
 

Environment


  • Palo Alto Firewalls or Panorama
  • Supported PAN-OS
  • Content Upgrade

Cause


DNS Failure may result in such behavior.

Resolution


  1. Troubleshot and Resolve DNS connectivity using the steps documented at  Dynamic Updates Display Error after Clicking on Check Now Button
  2. If the issue is still unresolved, open a support case .
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