Kerberos error "-1765328228" observed after configuring with WinRM-HTTP or WinRM-HTTPS for Agentless User-ID

• Kerberos error "-1765328228" is observed after configuring with WinRM-HTTP or WinRM-HTTPS for Agentless User-ID

• Kerberos server profile is configured to use the port 5985 when Agentless User-ID has WinRM-HTTP protocol enabled

• Kerberos server profile is added to the Agentless User-ID configuration (GUI: Device > User Identification > > User Mapping )

• After committing the changes, we see Connection failed in the Agentless User-ID configuration and below log entries are generated in the useridd.log (less mp-log useridd.log)

2022-08-28 15:59:52.139 -0700 Error:  pan_user_id_krb5_init_ticket(pan_user_id_win.c:1982): failed to get krb5 tgt ticket with error -1765328228.
2022-08-28 15:59:52.139 -0700 Error:  pan_user_id_krb5_init_ticket(pan_user_id_win.c:1987): krb5: accout=svc-panuserid, domain=PLANOLAB.COM, principal=svc-panuserid@PLANOLAB.COM, cached file=/opt/pancfg/.userid/krb5_cache_1_lab101.planolab.com_1661450486.
2022-08-28 15:59:52.139 -0700 Error:  pan_user_id_krb5_init_ticket(pan_user_id_win.c:2013): krb5 error -1765328228: Cannot contact any KDC for realm 'PLANOLAB.COM'.
2022-08-28 15:59:52.139 -0700 Warning:  pan_user_id_krb5_set(pan_user_id_win.c:2101): failed to acquire krb5 tgt ticket on vsys 1 for server lab101.planolab.com.
2022-08-28 15:59:52.139 -0700 Error:  pan_user_id_winrm_query(pan_user_id_win.c:2628): failed to prepare winrm connection in vsys 1, server=lab101.planolab.com.
2022-08-28 15:59:53.238 -0700 krb5 config:
[libdefaults]
         default_realm = PLANOLAB.COM
         dns_lookup_realm = true
         dns_lookup_kdc = true
         rdns = false
         dns_canonicalize_hostname = false
         default_tkt_enctypes = aes128-cts-hmac-sha1-96 aes256-cts-hmac-sha1-96
         default_tgs_enctypes = aes128-cts-hmac-sha1-96 aes256-cts-hmac-sha1-96
         forwardable = true
[realms]
         PLANOLAB.COM = {
                 kdc = lab101.planolab.com:5985
         }

• Similar log entries will be generated when Kerberos server profile is configured to use the port 5986 when Agentless User-ID has WinRM-HTTPS protocol enabled
• This particular error message failed to get krb5 tgt ticket with error -1765328228 is generated when Kerberos server profile has the incorrect port configured

• Palo Alto Firewall
• Supported PAN-OS
• Agentless User-ID
• WinRM-HTTP or WinRM-HTTPS protocol
• Kerberos Authentication Profile