Disconnect Button is not visible with User-logon (Always-On) connect method on GlobalProtect app

Disconnect Button is not visible with User-logon (Always-On) connect method on GlobalProtect app

15732
Created On 11/23/22 13:00 PM - Last Modified 09/16/24 21:12 PM


Symptom


  • GlobalProtect app status panel does not show Disconnect button when User-logon (Always-On) connect method is configured.
Always-On mode
 

Environment


  • Palo Alto Firewalls
  • Supported PAN-OS
  • GlobalProtect App
  • User-logon (Always-On) connect method

Cause


For User-logon (Always-On) connect method, the Disconnect option is provided under Settings.

Resolution


  1. GlobalProtect app is connected automatically after a user logs into the machine when User-logon (Always-On) connect method is configured.
  2. Once connected, the user will see the "Disconnect" option under Settings to disconnect the GlobalProtect app.
Disconnect option

Note: This Disconnect option can be disabled from the Portal agent App setting "Allow user to disconnect GlobalProtect App (Always-on mode)"

Additional Information


For On-demand connect method, the Disconnect button shows on the GlobalProtect app status panel.
On-demand mode
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