Failed to onboard a Cloud Account in Prisma Cloud with the Error Message “Unable to process the request for provided details. Please contact Prisma Cloud support"
6280
Created On 11/21/22 05:07 AM - Last Modified 04/01/23 10:50 AM
Symptom
- Failed to onboard a Cloud Account in Prisma Cloud with the Error Message “Unable to process the request for provided details. Please contact Prisma Cloud support"
- The Error can be seen in: Prisma Cloud Console > Settings > Cloud Account
Environment
- Prisma Cloud
- Cloud Account
Cause
- Since the Account IDs are unique across all Tenants of the same stack, this Error is seen if the same Cloud Account is onboarded twice
Resolution
- Remove the Cloud Account from the Old Tenant
- Once done, onboard it on the Target Tenant after 24 hours
Additional Information
There is an alternative way to check the Error details:
- Generate the HAR file from browser
- Open the HAR file and find the following message under not_account_owner