Failed to onboard a Cloud Account in Prisma Cloud with the Error Message “Unable to process the request for provided details. Please contact Prisma Cloud support"

Failed to onboard a Cloud Account in Prisma Cloud with the Error Message “Unable to process the request for provided details. Please contact Prisma Cloud support"

6280
Created On 11/21/22 05:07 AM - Last Modified 04/01/23 10:50 AM


Symptom


  • Failed to onboard a Cloud Account in Prisma Cloud with the Error Message “Unable to process the request for provided details. Please contact Prisma Cloud support"
  • The Error can be seen in: Prisma Cloud Console > Settings > Cloud Account 
スクリーンショット 2022-11-21 13.43.57.png


Environment


  • Prisma Cloud
  • Cloud Account


Cause


  • Since the Account IDs are unique across all Tenants of the same stack, this Error is seen if the same Cloud Account is onboarded twice


Resolution


  • Remove the Cloud Account from the Old Tenant
  • Once done, onboard it on the Target Tenant after 24 hours


Additional Information


There is an alternative way to check the Error details:

  1. Generate the HAR file from browser
  2. Open the HAR file and find the following message under not_account_owner
スクリーンショット 2022-11-21 13.48.54.png
 


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZvZCAU&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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