'show running resource-monitor ingress-backlogs' reporting "Server error"

'show running resource-monitor ingress-backlogs' reporting "Server error"

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Created On 11/04/22 02:14 AM - Last Modified 07/17/24 03:10 AM


Symptom


  • Executing the 'show running resource-monitor ingress-backlogs' command displays errors on PA-5400, PA-3400, PA-800 and PA-400 Series Firewalls.
admin@PA-5450> show running resource-monitor ingress-backlogs
Server error :  Failed to intepret the DP response 

admin@PA-5410> show running resource-monitor ingress-backlogs
Server error : Dataplane is not up or invalid target-dp(*.dp*).

admin@PA-3430> show running resource-monitor ingress-backlogs 
Server error : Dataplane is not up or invalid target-dp(*.dp*).

admin@PA-850> show running resource-monitor ingress-backlogs 
Server error :  Failed to intepret the DP response

admin@PA-440> show running resource-monitor ingress-backlogs 
Server error : Dataplane is not up or invalid target-dp(*.dp*).
  • Different errors on different platforms being reported for ingress-backlogs command as above. 

Environment


  • PA-5400, PA-3400, PA-800 and PA-400 Series Firewalls
  • PAN-OS 10.1, 10.2, 11.0

Cause


Software issue

Resolution


  1. The issue is addressed under PAN-204808 in PAN-OS 10.1.12, 10.2.8, 11.0.3, and above
  2. Upgrade of the PAN-OS will resolve the issue.
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