Unable to fetch instances for cloud authentication service under the authentication profile

• Setting up Cloud Identity Engine for Authentication
• When trying to select the instance, unable to select the same in the drop-down

• Checking the cloud-auth-service-profiles from the CLI fails to fetch instance with the message "No profile is provisioned for Tenant" 

> show cloud-auth-service-profiles tenant_id 2085763612689333248 region_id in
No profile is provisioned for Tenant "2085763612689333248" in Region "in"

Note: "Tenant_ID" is displayed under Directories on the Cloud Identity Engine web page.

• Palo Alto Firewall
• PAN-OS 10.1 and above
• Cloud Identity Engine (CIE)

1. Go to the Cloud Identity Engine >Authentication Profile and click Add Authentication Profile

2. Set up Authentication Profile

• Entre Profile name
• Choose the Authentication mode
• Select the Authentication type and click submit

3. Go to the Directories and click on Full Sync and wait for 5 mins to complete the database sync

4. Now run the below command to check the Authentication profile details created on CIE

> show cloud-auth-service-profiles tenant_id <XXXXXXXXXXXXXX> region_id <id>

mfa_enforceable (false)  0a082186-3231-44fa-a03a-e7c28c758b82  Authentication-CIE
client_cert_exists (false)  0a082186-3231-44fa-a03a-e7c28c758b82  Authentication-CIE

5. Go to the Firewall Authentication profile, and you can see the instance name and authentication profile created on CIE