Dataplane processes restarting when SD-WAN is configured
11523
Created On 09/30/22 12:25 PM - Last Modified 10/04/22 02:40 AM
Symptom
On NGFW deployments where SD-WAN is enabled and meets the following requirements, the dataplane may restart due to an out-of-memory condition.
- PANOS version 10.1.6-h4+ or 10.1.7
- And, all SD-WAN links down
This could also happen during a device reboot because all SD-WAN tunnels would be down on reboot.
Reference PAN-201627 in 10.1.7 known issues
Environment
- Palo Alto Firewalls (NGFW)
- PAN-OS 10.1.6-h4+ or 10.1.7
- SD-WAN configured .
Cause
- When EDL/FQDN refresh or configuration commit occurs, the "pan_comm" process creates new child processes as a result.
- This child process is forked without waiting for the previous child process to END, leading to out of memory condition.
Resolution
Following workarounds can be applied to mitigate this issue
- Downgrade to 10.1.6-h3 or earlier
- Or, upgrade to the latest 10.2 release as 10.2 is not impacted by this issue.
The Fix in 10.1 release is targeted for 10.1.8.