When signing in via HUB you get redirected to Prisma Cloud via Hub App

When signing in via HUB you get redirected to Prisma Cloud via Hub App

705
Created On 09/17/22 21:53 PM - Last Modified 05/29/24 19:34 PM


Symptom


When clicking on the Prisma App on the HUB . The page gets redirected to a sign out URL and back to the HUB page as seen in the image.

Environment


  • Prisma Cloud
  • Hub

Cause


This issue is caused if a special character is used for the Username. 
Example: First: Jesús. The Ú is a special character.

Resolution


1. Login to Prisma Cloud > Settings > Access Control > Users and remove the special character from the First Name
 

Additional Information
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZ9aCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail