"Error message：Failed to fetch required tenant data, please try reload." on Prisma Access Manager portal

"Error message：Failed to fetch required tenant data, please try reload." on Prisma Access Manager portal

5550
Created On 08/23/22 02:23 AM - Last Modified 01/05/24 02:51 AM


Symptom


  • When Accessing Prisma Access Manager portal from the browser, error message: Failed to fetch required tenant data, please try reload." is seen
  • This error message appears immediately after login into the portal.
Error message：Failed to fetch required tenant data, please try reload.
 
 

Environment

Cause


Issue related to be a browser cookie and cache.

Resolution


  1. Clear the cookie and cache of the browser and access Prisma Access Cloud Management.
  2. Alternatively, go to the browser's private / Incognito mode to access Prisma Access Cloud Management.
  3. If the issue persist, open a Support case with Palo Alto Networks.

Additional Information


None.
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