AIOps dashboard shows delayed telemetry even though the firewall successfully sends the telemetry
6793
Created On 04/16/24 05:59 AM - Last Modified 07/11/25 20:01 PM
Symptom
The firewall successfully sends the telemetry to the CDL cloud.
However, the AIOps dashboard shows a message of delayed telemetry.
The device does not appear under the Feature Adoption tab.
The following message is present in configd.log:
useradd: existing lock file /etc/subgid.lock without a PID useradd: cannot lock /etc/subgid; try again later. usermod: user '_cliuser' does not exist
Cause
The system is unable to create an internal user due to which it is not sending all the required information to AIOps.
Resolution
- Upgrade to PAN-OS version 10.1.15, 10.2.11, 11.1.5, 11.2.5 and run the new PAN-OS CLI command:
Firewall-CLI> delete authentication system-lock-files
- Or alternatively, delete the subgid.lock file from the root# console:
Firewall-root# rm /etc/subgid.lock
Then, wait for the next telemetry occurrence. Wait for the next day and connect to AIOps and check again.