Prisma Access commit fails with error "The Prisma Access infrastructure team is looking into the commit issue..." when modifying the Custom Signature configuration

Prisma Access commit fails with error "The Prisma Access infrastructure team is looking into the commit issue..." when modifying the Custom Signature configuration

987
Created On 04/09/24 08:18 AM - Last Modified 01/24/25 03:24 AM


Symptom


The commit fails with the following error

Panorama> debug plugins cloud_services prisma-access get-ljob-resu lt pjobid 11111

   Firewall     Service-Type      Result     Details        
       1            GPPT          Failure    The service infrastructure team is  looking into this commit issue, please check the status tab in the plugin for mo re information.
       2            GPGW          Failure    The service infrastructure team is  looking into this commit issue, please check the status tab in the plugin for mo re information.


Environment


  • Prisma Access
  • Custom Signature
  • Commit


Cause




Resolution


  1. Configure the custom signature with at least one positive condition.
  2. If you only have just one condition in your custom signature, do not set it to negate to avoid this issue.


Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oP8ACAU&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail