Prisma Access commit fails with error "The Prisma Access infrastructure team is looking into the commit issue..." when modifying the Custom Signature configuration
987
Created On 04/09/24 08:18 AM - Last Modified 01/24/25 03:24 AM
Symptom
The commit fails with the following error
Panorama> debug plugins cloud_services prisma-access get-ljob-resu lt pjobid 11111
Firewall Service-Type Result Details
1 GPPT Failure The service infrastructure team is looking into this commit issue, please check the status tab in the plugin for mo re information.
2 GPGW Failure The service infrastructure team is looking into this commit issue, please check the status tab in the plugin for mo re information.Environment
- Prisma Access
- Custom Signature
- Commit
Cause
- If the configuration related to the Custom Signature is changed before issue occurrence, this issue may be related to configuration.
- When creating a custom threat signature, you cannot have a signature with only "Negate" conditions; there must be at least one positive condition included in the signature definition.
Resolution
- Configure the custom signature with at least one positive condition.
- If you only have just one condition in your custom signature, do not set it to negate to avoid this issue.