How can customers allow access for impersonation requests raised by support teams
62045
Created On 04/28/22 15:58 PM - Last Modified 08/27/24 21:03 PM
Objective
- Customers can use either Customer Support Portal to allow access or through request email which is sent from Palo Alto Networks (noreply@paloaltonetworks.com) for Impersonation.
- The steps listed below will enable customers to allow access for impersonation.
Environment
- Customer Support Portal
- Impersonation Requests
Procedure
Use the steps listed below to allow access directly through CSP, once the impersonation request is raised by support teams.
- Login to Customer Support Portal.
- Click on the bell icon on the top right hand corner of CSP ( to check all notifications ).
- Notifications will show if there are any requests raised for impersonation as shown below.
- Click on Approve to provide access for the users through impersonation or deny accordingly.
- Customers can also approve impersonation requests through clicking on the hyperlink “Click on review request” from the email sent to them with the subject line : “Request to Access your Account” and follow the steps there after.
Note: Customers to ensure noreply@paloaltonetworks is not marked as junk or spam.
Additional Information
Note: Support members will only have access to the account for 7 days after approval is granted, if there are any requirements from the support team post the 7 days then a new impersonation request may be required.