How to approve access requests raised by Support

You may either use the Customer Support Portal to allow access or through the request email which is sent from Palo Alto Networks (noreply@paloaltonetworks.com) for access requests.

Use the steps listed below to allow access directly through CSP, once the access request is raised by support teams:

1. Login to Customer Support Portal.
2. Click on the bell icon on the top right hand corner of CSP ( to check all notifications ).

3. Notifications will show if there are any requests raised for access as shown below.

4. Click on Approve to provide access
5. Customers can also approve requests through clicking on the hyperlink “Click on review request” from the email sent to them with the subject line : “Request to Access your Account” and follow the steps there after.

Note: Please ensure noreply@paloaltonetworks is not marked as junk or spam.