Access to SSH is not available after changing the SSH service profile

Access to SSH is not available after changing the SSH service profile

5707
Created On 04/28/22 10:11 AM - Last Modified 05/18/24 03:03 AM


Symptom


  • After changing the SSH Service profile , SSH to Firewall is not possible.
  • When connecting to SSH via terminal software, the connection errors out.
  • Logs do not show any related issue and firewall is reachable.

Environment


  • Any Palo Alto Networks device 
  • Any PANOS version
  • SSH Service Profile

Cause


When a SSH profile is changed, the service needs to be restarted.


 

Resolution


Restart the SSH service using the CLI command below 
> set ssh service-restart mgmt
Detailed Steps:
  1. Create a SSH Service Profile that is compatible with the client.
  2. Attach the profile to management interface of device (Device > Setup > Management > SSH Management Profiles Settings).
  3. Click Ok.
  4. Perform a commit.
  5. Restart the SSH service:

 

Additional Information


Since SSH access is primarily unavailable, the connection to CLI of the device is made using a serial console cable
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