System log alert WFRTSIG: Unknown under system logs

13477

Created On 03/15/22 19:40 PM - Last Modified 08/24/22 01:32 AM

WildFire Submissions Log

Service Connections

10.0

Hardware

WildFire

Symptom

On MONITOR > Logs > System we are observing error "WFRTSIG: Unknown error"

2022/03/14 14:17:56 high general general 0 Failed to connect to wildfire-realtime cloud, retry after 30 seconds.
2022/03/14 14:30:19 high general general 0 WFRTSIG: Unknown error.
2022/03/14 14:30:00 high general general 0 WFRTSIG: Unknown error.

Environment

PAN-OS 10.0.x

Cause

It occurs when there is issue during real time update.

Resolution

Workaround:
To get rid of this error message change the real-time WildFire Signature Updates to every minute or every 15 minutes.

Additional Information