GlobalProtect 安装消息：此 Windows 安装程序包有问题
22144
Created On 03/11/22 21:17 PM - Last Modified 04/23/24 03:45 AM
Symptom
升级时GlobalProtect应用到任何更高版本，Windows 用户会收到以下错误消息：
Environment
- GlobalProtect app
- Windows 10 客户端
Cause
这个问题发生在GlobalProtect收到一个访问被拒绝安装过程中执行以下命令时响应：
C:\Program Files\Palo Alto Networks\GlobalProtect> PanVcrediChecker.exe -s Access is denied
Resolution
- 响应将是空白的，表示命令在安装过程中或在安装过程中成功执行GlobalProtect已经安装
- 这是evident来自GlobalProtect通过以管理员身份运行以下命令收集的日志：
msiexec /i "GlobalProtect64.msi" /norestart /l*v "C:\Users\%username%\Desktop\GP.log"
- 这是上面的一个片段GP。日志:
MSI (s) (D0:98) [13:05:06:569]: Note: 1: 1721 2: _4E2430BD_CA31_4653_B16C_CD37DE6785CA 3: C:\Program Files\Palo Alto Networks\GlobalProtect\PanVcrediChecker.exe 4: -s <<<<<<<<<< MSI (s) (D0:98) [13:05:06:569]: Note: 1: 2262 2: Error 3: -2147287038 MSI (c) (44:B4) [13:05:06:569]: Note: 1: 2262 2: Error 3: -2147287038 DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog, Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _4E2430BD_CA31_4653_B16C_CD37DE6785CA, location: C:\Program Files\Palo Alto Networks\GlobalProtect\PanVcrediChecker.exe, command: -s MSI (s) (D0:98) [13:05:08:866]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (D0:98) [13:05:08:866]: Product: GlobalProtect -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: _4E2430BD_CA31_4653_B16C_CD37DE6785CA, location: C:\Program Files\Palo Alto Networks\GlobalProtect\PanVcrediChecker.exe, command: -s <<<<<<<<<<
- 此故障指向 Microsoft Windows 操作系统的某些限制
- 因此，解决此问题的方法是安装GlobalProtect应用程序从 Windows 安全模式或重新映像 Windows 机器