Uninstall of Cloud Services Plugin on from Panorama fails with error "Please delete plugin user and commit before uninstalling plugin"
3262
Created On 02/03/22 00:03 AM - Last Modified 05/13/24 22:23 PM
Symptom
- Attempting uninstall of the cloud services plugin on Panorama fails with the error message
Please delete plugin user and commit before uninstalling plugin PLUGIN-NAME
- Similar error messages are displayed from the attempt in CLI:
admin@PAN> request plugins delete-package cloud_services-2.1.0-h24.preferred
Package cloud_services-2.1.0-h24.preferred is installed, so cannot be deleted.
admin@PAN> request plugins uninstall cloud_services
Are you sure to uninstall the plugin? (y or n)
Server error : Please delete plugin user and commit before uninstalling plugin cloud_services (running)
Environment
- Panorama
- PAN-OS 9.1
- Cloud Services Plugins
Cause
- When the Cloud Services plugin is installed, the plugin automatically creates a Panorama administrative user with a username of __cloud_services.
- This user must be deleted before uninstalling cloud services plugin.
Resolution
- Navigate to Panorama > Administrators, delete user __cloud_services.
- Navigate to Panorama > Plugins, click on 'Remove Config' option.
- Perform a Panorama commit.
- In Panorama > Plugins, click on "Uninstall" to uninstall the plugin.