Uninstall of Cloud Services Plugin on from Panorama fails with error "Please delete plugin user and commit before uninstalling plugin"

Uninstall of Cloud Services Plugin on from Panorama fails with error "Please delete plugin user and commit before uninstalling plugin"

3262
Created On 02/03/22 00:03 AM - Last Modified 05/13/24 22:23 PM


Symptom


  • Attempting uninstall of the cloud services plugin on Panorama fails with the error message
Please delete plugin user and commit before uninstalling plugin PLUGIN-NAME
  • Similar error messages are displayed from the attempt in CLI:
admin@PAN> request plugins delete-package cloud_services-2.1.0-h24.preferred
Package cloud_services-2.1.0-h24.preferred is installed, so cannot be deleted.

admin@PAN> request plugins uninstall cloud_services
Are you sure to uninstall the plugin? (y or n)
Server error : Please delete plugin user and commit before uninstalling plugin cloud_services (running)



 


Environment


  • Panorama
  • PAN-OS 9.1
  • Cloud Services Plugins


Cause


  • When the Cloud Services plugin is installed, the plugin automatically creates a Panorama administrative user with a username of __cloud_services.
  • This user must be deleted before uninstalling cloud services plugin.


Resolution


  1. Navigate to Panorama > Administrators, delete user __cloud_services.
  2. Navigate to Panorama > Plugins, click on 'Remove Config' option.
  3. Perform a Panorama commit.
  4. In Panorama > Plugins, click on "Uninstall" to uninstall the plugin.


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oN7KCAU&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail