How to Collect Console and Defender Logs in Prisma Cloud Compute?

• Prisma Cloud Compute
• Defender Logs
• Debug Logs
• Console Logs

Debug Logs for Compute edition (Self-hosted):

1. Login to your Compute Console.

2. Go to Manage > Logs > Console
3. Either automatically upload the logs to us with the "Upload Debug Logs To Prisma Cloud Support" button.   OR
   • Download the logs with the "Download Debug Logs" button and manually upload them to the case. 

Console Logs for Compute edition (Self-hosted):

1. Login to your Compute Console.
2. Go to Manage > Logs > Console > Download this logs
3. Download this logs" button and manually upload them to the case.

Defender Logs for Compute edition (Self-hosted)

1. Login to your Compute Console.
2. Go to Manage > Defenders > Manage >
3. Defenders and find the appropriate Defender in the list.
4. Then open the Actions menu in the rightmost column.
5. Click the "Logs" button.
6. You can automatically upload the log to us with the "Upload Log To Prisma Cloud Support" button            OR
7. Download the log with the "Download This Log" button and manually upload it to the case.

Console Logs for Enterprise Edition (Compute SaaS):

1. Login to your Compute Console.
2. Go to Manage > View Logs > Console
3. Download the logs with the "Download Debug Logs" button and manually upload them to the case. 

Defender Logs for Enterprise Edition (Compute SaaS):

1. Login to your Compute Console.
2. Go to Manage > Defenders > Manage > Defenders and find the appropriate Defender in the list.
3. Then open the Actions menu in the rightmost column.
4. Click the "Logs" button.
5. Download the log with the "Download This Log" button and manually upload it to the case.

1. Navigate to :- https://support.paloaltonetworks.com/
2. Click Open case.
3. Attach your Console or  defender or debug logs archives.