Mobile-Id for IOS device under Hip report sent by GlobalProtect Application is not matching with device UDID under Hip report compiled by User-ID agent MDM Integration Service

9387

Created On 11/22/21 18:54 PM - Last Modified 04/23/24 03:28 AM

HIP

Mobile Device Management

Mobile Devices

User-ID agent

Device Management

Mobile Users

GlobalProtect

Symptom

We will see different Mobile-ID/UDID for the device under the Hip report sent by GlobalProtect application and the Hip report compiled by User-ID agent MDM Integration Service:
Hip report for the device sent by GlobalProtect application:

<?xml version="1.0" encoding="UTF-8"?>
<hip-report>
        <md5-sum>da1c6e36681f44de9b5b494af7355eb2:d588b64ba276cb6eeeec6c06c659d04b</md5-sum>
        <user-name>testuser1</user-name>
        <domain>(empty_domain)</domain>
        <host-name>iPhone</host-name>
        <host-id>ACF1C6EBEE4A406BBE81F9E844A53559</host-id>
        <mobile-id>ACF1C6EBEE4A406BBE81F9E844A53559</mobile-id> 
        <ip-address>192.168.20.11</ip-address>
        <ipv6-address></ipv6-address>
        <generate-time>11/12/2021 15:22:03</generate-time>
        <hip-report-version>4</hip-report-version>
        <categories>
                <entry name="host-info">
                        <managed>yes</managed>
                        <serial-number></serial-number>
                        <client-version>5.2.9-8</client-version>
                        <os>Apple iOS 12.5.5</os>
                        <os-vendor>Apple</os-vendor>
                        <domain></domain>
                        <host-id>ACF1C6EBEE4A406BBE81F9E844A53559</host-id>
                        <host-name>iPhone</host-name>

Hip report for the device from Airwatch MDM in User-ID agent:

<?xml version="1.0" encoding="UTF-8"?>
<hip-report>
<categories>
<entry name="host-info">
<network-info/>
<network>
<wifi-mac>9060F1BB96FD</wifi-mac>
</network>
</entry>
<entry name="mobile-device">
<serial-number>F9CRH1WRG5QH</serial-number>
<wifimac>9060F1BB96FD</wifimac>
<IMEI>354453068581845</IMEI>
<version>12.5.5</version>
<model>iPhone 6 Plus</model>
<devname>iPhone</devname>
<supervised>false</supervised>
<udid>8f5b9b8f093b351d9f713d2372c5a2bb50bd150d</udid> 
<user>spokhrel</user>
<enroll-time>2021-11-11T21:29:31.66</enroll-time>
<os>Apple</os>
<managed-by-mdm>yes</managed-by-mdm>
<last-checkin-time>2021-11-12T17:52:07.987</last-checkin-time>
<DeviceId>34347</DeviceId>
<ComplianceStatus>Compliant</ComplianceStatus>
<Ownership>E</Ownership>
<tag>
<member>Compliant</member>
<member>Corporate-Dedicated</member>
<member>Enterprise App Catalog</member>
<member>All Devices</member>
<member>All Employee Owned Devices</member>
</tag>
</entry>
</categories>
</hip-report>

Environment

Existing GlobalProtect infrastructure
IOS devices managed by Airwatch MDM
HIP integration with Airwatch MDM using User-ID agent MDM Integration Service, document

Cause

If the unique device identifier(UUID) attribute is not configured under the VPN profile in Airwatch MDM, the GlobalProtect application will generate a unique ID and use that as UDID which will not match with the actual UDID for the device.

Resolution

Configure the UDID attribute under the VPN profile to fix the Mobile-ID mismatch issue

Note: UDID is used as a key to merge the Hip report on the Gateway firewall

If you are using the Palo Alto Networks Global protect networks connection type, go to the VPN settings and enable Vendor Keys in the vendor configuration area. Set the "Key" to mobile_id and the "Value" to {DeviceUid}

UDID attribute configuration for vendor configuration

If you are using the Custom network connection type, go to the VPN setting and ADD custom Data in the connection info area. Set the "Key" to mobile_id and the "Value" to {DeviceUid}

UDID attribute configuration for Custom data

Save and push the VPN configuration to the iOS device

Additional Information