Message "Software Unknown" message seen under "Claimed Devices" for ION devices

When Claiming the ION Device, the software state is shown as "Unknown"

• Prisma SD-WAN
• ION Devices
• Supported versions

• The device has not responded to the request sent from the controller during the software upgrade process through UI
• Element is having a base software that does not support any available software upgrade version available on the Controller. i.e device might be shipped with a very old software release.

1. Allocate the software to the device on that tenant.
2. Perform re-check software on the portal (In the 3 dots menu, use “re-check software status”).
3. Claim the Device again.