How to properly collect the Fiddler captures for Clientless VPN Application based issues
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Created On 10/06/21 14:42 PM - Last Modified 11/16/22 20:00 PM
Objective
How to properly collect the Fiddler captures for Clientless VPN Application based issues
Environment
- GlobalProtect Clientless VPN Portal
- Captures using external FiddlerCap
Procedure
Fiddler captures need to be collected in both working (direct access) and non-working (Clientless VPN access) scenarios.
Prior to each test, follow the guidelines below:
- Start video recording the test. ( both working and non-working tests, engineering want to see what is expected behavior of the app and what is the issue).Clear cookies from the Document.
- Close all the browsers/tabs. No other browsers/tabs should be open except the one used for the test.
- Start the FiddlerCap . Make sure all capture options are enabled. For Fiddler installation and the capture option, follow the Document
- Open the browser. Enable the Developer Tools and display the Console tab.
- Perform the test. Make sure that the only browser that is performing the test is opened.
- Save the Console logs from the console tab. ( Both working and non-working)
- Stop FiddlerCap and save the capture.
- Make sure you clear Cookies, Cache and, Capture under Tools every time when you start the new FiddlerCap.
Additional Information
How To Troubleshoot GlobalProtect Clientless VPN