Commit fails with "Error: Failed to add 'o15.officedir.microsoft.com/' to external-url-list"

Commit fails with "Error: Failed to add 'o15.officedir.microsoft.com/' to external-url-list"

1667
Created On 09/29/21 04:03 AM - Last Modified 06/28/25 02:56 AM


Symptom


  • Commit, CommitAll or Content Install Fails with the error message below
Error: Failed to add 'o15.officedir.microsoft.com/' to external-url-list
(Module:device)
Commit Failed
  • Devsrvr.log (less mp-log devsrv.log) display similar error message
-0700 Error:  pan_idmgr_add_id_cand_no_lock(pan_idmgr.c:784): pan_strmap_add (type:19 o15.officeredir.microsoft.com [1]) failed
-0700 Error:  pan_shmgr_get_cfilter_id(pan_shmgr.c:3340): pan_idmgr_add_id_candidate(type:19,name:o15.officeredir.microsoft.com) failed
-0700 Error:  pan_ebls_predefined_url_from_obj(pan_config_parser_ebl.c:2489): pan_ebls_predefined_url_each_entry() failed
-0700 Error:  pan_global_from_obj(pan_config_parser.c:24471): pan_ebls_predefined_url_from_obj() failed
-0700 Error:  pan_config_from_obj(pan_config_parser.c:27917): pan_global_from_obj failed
-0700 Error:  pan_ctrl_save_config(pan_config_handler_sysd.c:2211): Error compiling config 
Error: Failed to add 'o15.officeredir.microsoft.com' to external-url-list
-0700 Error:  pan_ctrl_compile_cfg(pan_config_handler_sysd.c:2476): pan_ctrl_save_config() failed
-0700 Error:  pan_config_handler_sysd(pan_config_handler_sysd.c:2883): pan_ctrl_compile_cfg() failed
-0700 Error:  pan_ctrl_parse_config(pan_controller_proc.c:597): pan_config_handler_sysd() failed
 


Environment


  • Palo Alto Firewalls
  • PAN-OS 10.0.x till 10.0.7 and 11.1.4-h7 
  • Commit


Cause


Software Issue.



Resolution


Workaround:

  1. Do another "commit" or "commit force" following the failed commit.
  2. Restart devsrv by using the command "> debug software restart process device-server"

Resolution:

  1. Upgrade the device to fixed PAN-OS versions: 11.2.8, 11.1.11, 11.1.14 when released.



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